FREE SHIPPING WHEN YOU SPEND OVER €40

Hey if you are unhappy with your purchase we will be really disappointed 😢and do everything we can to sort it out. If you give us a call on 087 1138713 or email us at info@funplace.ie 😀 we will get back to you ASAP and try to find an alternative.

If you can make it to our Dublin city centre shop even better as we will definitely get you kitted out in the perfect costume.

Meanwhile, all the standard stuff is below & remember we have been at this for 40 years so we do most things right.

RETURNS AND REFUNDS

At Fun Place, we are happy to issue refunds on all eligible items that have been returned within 14 days of delivery.

Once an item has been delivered to you, please check if the item fits perfectly as soon as your parcels arrive. If, for any reason you are not happy with the fit or the product,  please send an email to info@funplace.ie with your name, order number, date of delivery and reason for your return. This will help us process the refund promptly. Return emails sent without the following information cannot be refunded.  

While returning an item please ensure the item is in the same condition as it was received. Returns must include all the items and packaging to be eligible for return. You will be responsible for the cost of shipping and packaging while returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned.

This Returns Policy is in accordance with The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

Once a returned item has been received by us, it will be inspected for wear and tear, any signs that indicate it has been worn for a party or outside (traces of smoke, perfume or any odour, stains etc will be inspected), or a period of time beyond that of trying on. If the item fails this inspection it will not be deemed as an eligible product for return.

For hygiene reasons, there are no exchanges or refunds available on personal items such as - lingerie, underwear, mankinis, stockings, tights, makeup items, accessories like false teeth etc.

After returned items have been inspected, we will get back to you on the returns email sent at info@funplace ie with the next steps for return and if the item is eligible for refunds. Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.

If the returned item fails quality inspection, the items will be considered as “In Dispute”.  “In Dispute” products are not eligible for refunds or exchange. A reason will be provided as to why the product is in dispute. we are happy to re-ship the item back to your address at the customers’ cost.

EXCHANGES

We are happy to exchange eligible items free of charge in-store. To exchange an item in-store please visit:

Fun Place,

Unit 102, 

First Floor Stephens Green Shopping Centre, 

Dublin, 

D02 VX38

GOODS DAMAGED IN TRANSIT

Damaged goods need to be reported within 24 hours of delivery. Please contact us at info@funplace.ie to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.

RETURN OF FAULTY GOODS

If a product is defective in any way, please arrange to return the item by contacting us at info@funplace.ie. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. In some cases, an inspection of the product may be required. A repair or replacement product may be offered. Standard delivery charges will be refunded.

YOUR CONSUMER RIGHTS

Consumer contracts are protected by the Sale of Good and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

  • Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
  • Goods must be fit for their purpose – they must do what they are reasonably expected to do
  • Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.